- PURPOSE OF THIS NOTICE
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
- ABOUT US
DRS Business Solutions LTD (“we”, “us”, “our” and “ours”) provides a range of business advice, support and financial management services. We are registered in England and Wales as a limited liability company under number: 08308268 and our registered office is at 18 Crosbie Road, Harborne, Birmingham, B17 9BE.
For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.
If you have any questions relating to this Policy and our treatment of Personal Data you may contact us using the contact details noted at paragraph 13 (Contact Us), below.
- HOW WE MAY COLLECT YOUR PERSONAL DATA
We obtain personal data about you, for example, when:
- you request a proposal from us in respect of the services we provide;
- you OR your employer OR our clients engages us to provide our services and also during the provision of those services;
- As part of a contract with our client we may be allowed access to personal data processed by that client but only in connection with the services we are providing to that client
- you contact us by email, telephone, post or social media (for example when you have a query about our services);
- from third parties and/or publicly available resources (for example, from your employer or from Companies House); or
- THE KIND OF INFORMATION WE HOLD ABOUT YOU
The information we hold about you may include the following:
- your personal details (such as your name and/or address);
- details of contact we have had with you in relation to the provision, or the proposed provision, of our services;
- our correspondence and communications with you;
- information about any complaints and enquiries you make to us;
- information we receive from other sources, such as publicly available information, information provided by your employer OR our clients or from our member network firms which may include financial and credit check information.
- LAWFUL REASONS FOR PROCESSING YOUR PERSONAL DATA
We process your personal data for the following lawful bases:
a. For the performance of our contract with you OR your employer OR our clients and to comply with our legal obligations. This may include processing your personal data where you are an employee, subcontractor, supplier or customer of our client.
b. For our legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes.
c. For certain additional purposes only with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes.
Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.
- HOW WE USE YOUR PERSONAL DATA
We may use your personal data in order to:
- carry out our obligations arising from any agreements entered into between you OR your employer OR our clients and us for the provision of our services
- carry out our obligations arising from any agreements entered into between our clients and us for the provision of our service where you may be a subcontractor, supplier or customer of our client
- meet our obligations to UK Government departments in connection with the issuing of visas
- provide you with information related to our services and our events and activities that you request from us
- seek your thoughts and opinions on the services we provide; and
- notify you about any changes to our services.
In some circumstances we may anonymise or pseudonymise the personal data so that it can no longer be associated with you, in which case we may use it without further notice to you.
Please note: If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you. Alternatively, we may be unable to comply with our legal or regulatory obligations.
We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.
- DATA SHARING
We will share your personal data with third parties:
- Where we are required by law, for example to provide us with a credit and background check for the purposes of compliance with money laundering legislation
- Where it is necessary to administer the relationship between us, for example with invoice and accounting agents or to deal with the sale or restructure of your business.
- Where we have another legitimate interest in doing so in connection with the services we are providing to you.
- We will never sell to, or share your information with, third parties to use for their own sales and marketing purposes.
Third-party service providers
“Third parties” includes third-party service providers. We use the third-party service providers such as IT and cloud services, professional advisory services, administration and banking services.
All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
- TRANSFERRING PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
- where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
In order to perform our contract with you, we currently transfer the personal data we collect about you to providers in the United States of America. There is an adequacy decision by the European Commission in relation to this country, and the providers are part of the Privacy Shield, as referred to above. Therefore the providers will be deemed to provide an adequate level of protection for your personal information for the purpose of the Data Protection Legislation.
- DATA SECURITY
We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
- RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.
Your rights in connection with personal data
Under certain circumstances, by law you have the right to request access to the personal data we hold, and we are obliged to keep it accurate as far as it is within our control to do so. You have other rights to object to or restrict our processing and request its transfer to another party under certain circumstances.
If you wish to exercise these rights please contact: firstname.lastname@example.org
You will not have to pay a fee to access your personal data(or to exercise any of the other rights. However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a website or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term ‘cookies’ in this policy to refer to all files that collect information in this way. There are many functions that cookies serve. For example, they can help us to remember your username and preferences and analyse how well our website is performing.
Certain types of cookie contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you and will instead collect more general information such as how users arrive at and use our website, or a user’s general location.
What sort of cookies do we use?
Generally, our cookies perform up to three different functions:
- Performance cookies – We utilise these types of cookies to analyse how our visitors use our website and to monitor website performance. This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that may arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages
- Functionality cookies – We use functionality cookies to allow us to remember your preferences and to enable the delivery of specific services
- Essential cookies – some cookies are essential for the operation of our website
We do not allow advertisers to place cookies via this website. YouTube is used for embedded video operation and cookies are present to record the method by which the user displays video and audio, and standard YouTube functions that track which videos a user has watched.
We also use Google Analytics to help us monitor our website traffic and improve its performance over time so that we can improve the services it provides and its relevance for visitors.
How to block or delete cookies?
If you choose to delete cookies from your computer, follow the information provided by your browser which is usually located within the ‘Help’, ‘Tools’ or ‘Edit’ facility. Alternatively you can follow the instructions at http://www.allaboutcookies.org/manage-cookies. Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.
- DATA RETENTION
We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected. Each type of Personal Data we process is assigned a Retention Period and this is listed in our Data Retention Policy. Once data has reached the end of its Retention Period it is deleted.
- CHANGES TO THIS NOTICE
Any changes we may make to our privacy notice in the future will be updated on this page. This privacy notice was last updated on 26th February 2020.
- CONTACT US
If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email Ralph Savage, manager, at email@example.com